PAYMENT AND DELIVERY. RETURNS AND REPLACEMENT
You can choose type of payment:
– pay in cash (only in Lithuania), during the delivery of your package at the address that you have indicated, you will be able to pay the VENIPAK courier in cash. If possible, please have the exact amount indicated on the invoice (with no return).
– pay in cash, during the taking of your goods in our sneaker store in Vilniaus street 45, Vilnius.
– using Mistertango (only for Lithuania clients) or Paypal;
– transfer to our account:
Company code 304029447
Acc. No. LT57 7044 0600 0802 3300
SEB bank, AB. Bank code 70440
Requisites will be send by email after you place your order.
If we have your ordered goods in Vilnius warehouse, we will deliver your order in Lithuania and Latvia in 1-2 working days by the courier service.
If we have your ordered goods in main warehouse, we will deliver your order in Lithuania in 5-6 working days by the courier service.
Specific term of delivery of every good is indicated in product description.
Delivery by courier in the entire territory of Lithuania and Latvia is free of charge. For rest EU countries delivery cost is 6 EUR.
A courier will deliver you package directly to you at your indicated address: to your office, home, etc.
The courier will inform you about the delivery by phone.
We would like to inform you that the courier delivering your package will not wait for you to look through/try on your purchases.
Important! When accepting your package from the courier make sure that the package or the goods were not damaged. In case they were damaged, make a note on the delivery document, add picture of damaged package/goods and inform us by e-mail firstname.lastname@example.org within 2 days from delivery of the order.
Should you have any questions regarding delivery, replacement or return of your purchases, contact us by e-mail: email@example.com or by phone: +370 699 64472 (we speak Lithianian, English and Russian).
Return and replacement (Only for Lithuania and Latvia clients)
If your purchase does not fit you or you do not like it, you can return it.
The first return/replacement is free of charge. We will pay for the services of a courier who will come to take goods and will refund you your purchase price.
However, in order to refund you the price of a product you do not like, we will ask you to comply with certain conditions. Compliance with them is a guarantee of smooth cooperation and mutual respect.
Timing of return (Only for Lithuania and Latvia clients)
Products can be returned within 365 days from delivery of the order.
To return a product for free, you will have to use the courier services we have selected (Venipak).
Products must be returned in the original product and shipment packaging.
To return your purchase, please contact us by e-mail firstname.lastname@example.org
Returned products will not be accepted if:
They have been used (worn, etc.);
They have been damaged;
Their consumption properties have not been retained;
They have lost their marketable appearance;
Original labels have been removed from them.
Your returned products will be delivered to the warehouse where our staff will assess whether the products have been returned in accordance with the abovementioned conditions. If the conditions are not met, the money will not be refunded. In such a case, the delivery or taking back of the products will be discussed individually. If the conditions are fulfilled, the money will be transferred to your bank account within 7 days.